Article 1: Finalization of Agreements

This agreement between Marwear™ and the Customer is considered finalized with the confirmation of the order by Marwear™ according to the methods and terms indicated in the subsequent Article 2. The finalization of the agreements implies the acknowledgment and full acceptance of these general terms of sale by the Customer.

If the Customer is a consumer, once the online purchase procedure is concluded, they should print or save an electronic copy and keep these general terms of sale, in compliance with Articles 3 and 4 of Legislative Decree 185/99 on distance sales.

www.marwear.it is owned by Marwear™, Via Kramer 21, 20129 Milano (MI), VAT No. 13063960960.

Article 2: Purchasing Methods

The Customer can only purchase the products present in the online catalog at the time the order is placed and visible on the Marwear™ website as described in the respective information sheets. The order will be validly processed upon receipt of the confirmation of payment sent to the email address provided by the Customer.

The correct receipt of the order is confirmed by Marwear through an email response sent to the email address provided by the Customer. This confirmation message will include the Date and Time of order execution and an order number to be used in any further communication with Marwear™. The message will include all the data entered by the Customer, all information relating to the essential characteristics of the product, the price indication, the payment methods, the shipping methods and costs, and the applicable taxes. The Customer must verify its correctness and promptly notify any corrections according to the methods described in this document.

In case of non-acceptance of the order, Marwear™ guarantees timely communication to the Customer.

Article 3: Prices

The products will be sold at the list prices in effect at the time of the order by the Customer. The prices for shipments within the European territory include VAT and exclude delivery costs, which are calculated at the time of the order.

Article 4: Shipping Methods

Delivery costs are borne by the Customer and are specified when placing the order. Payment for the goods by the Customer will be made using the methods available at the time of the order. For the Italian territory, shipping costs are €6.20, except for exceptions listed in the Shipping and Returns Policy.

Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact and not damaged. Any damage must be immediately reported to the courier making the delivery. Once the courier’s document is signed, the Customer cannot contest any external characteristics of the delivered goods.

Any issues concerning the physical integrity, correspondence, or completeness of the received products must be reported within 14 days of delivery according to the methods provided in this document.

In case of failure to collect the goods stored at the courier’s warehouses within 7 working days due to repeated inability to deliver to the address indicated by the Customer at the time of the order, the order will be automatically canceled.

Article 5: Payment Methods

The Customer can make the payment via Apple Pay, Google Pay, Visa, Mastercard, Maestro, V pay, Visa Electron, and Nexi pay. Upon the Customer’s order, the reference bank will authorize the charge according to the indicated method. If the Customer exercises the right of withdrawal, as defined in the subsequent Article 6, the amount previously charged will be refunded to the bank account indicated by the Customer, excluding the shipping costs already incurred.

Article 6: Prices

Returns are free.
Pursuant to Article 5 of Legislative Decree 185/1999, if the Customer is a consumer, they have the right to withdraw from the purchase contract for any reason, without providing explanations and without any penalty, except as indicated in the subsequent point 6.3.

To exercise this right, the Customer must request a return within 14 days from the shipping date of the goods. The right of withdrawal is subject to the following conditions:

• The right applies to the purchased product in its entirety;
• The purchased goods must be intact and returned in the original packaging complete with all its parts (including packaging, any documentation, tags, labels, hygiene stickers, etc.);
• It is advisable to avoid affixing labels or adhesive tapes directly on the original packaging of the product;
• The shipment, until the receipt confirmation in our warehouse, is under the complete responsibility of the Customer.

In case of damage to the goods during transport, Marwear™ will notify the Customer of the incident (within 5 days of receiving the goods in its warehouses), to allow them to promptly file a complaint against the courier and obtain a refund of the value of the goods (if insured); in this case, the product will be made available to the Customer for its return, simultaneously canceling the withdrawal request; Marwear™ is not responsible in any way for damage or theft/loss of goods returned with uninsured shipments; upon arrival (in the warehouse), the product will be examined to assess any damage or tampering not caused by transport. If the original packaging and/or wrapping are damaged, Marwear™ will withhold a percentage from the refund due, not exceeding 10% of it, as a contribution to the restoration costs.

Except for any restoration costs for damage to the original packaging, Marwear™ will refund the Customer the entire amount already paid, excluding shipping costs, within 14 days of the return of the goods. The refund operation will be carried out by Marwear™ by crediting the amount due to the card specified at the time of the order.

The right of withdrawal completely lapses, for lack of the essential integrity condition of the goods (packaging and/or its content), in cases where Marwear™ ascertains:

• The absence of the external packaging and/or the original internal packaging;
• The absence of integral elements of the product (accessories, parts, …);
• Damage to the product for reasons other than its transport.

In case of lapse of the right of withdrawal, Marwear™ will return the purchased goods to the sender, charging the same for the shipping costs.

Article 7: Complaints

Any complaints should be directed to: support@marwear.it

Article 8: Privacy

We inform you that, pursuant to and for the purposes of Article 13 of Legislative Decree 30.06.2003 No. 196, the personal data provided by the Customer to Marwear™ is processed by the latter, also by automated means, for inclusion in the customer archive and is necessary for the possible conclusion of a contractual relationship and for the subsequent civil, fiscal, and managerial obligations.

The provision of data is optional: however, failure to do so will make it impossible to enter into a possible contract. By registering for the mailing list or the newsletter, the User’s email address is automatically added to a contact list to which email messages containing information, including commercial and promotional information, may be transmitted. The User’s email address may also be added to this list as a result of registering on the Marwear™ website or after making a purchase.

We inform you that, in relation to the provisions of Article 7 of the aforementioned Legislative Decree, the Customer will have, among other rights, the right to obtain:

• Confirmation of the existence of personal data concerning them;
• The deletion, transformation into anonymous form, or blocking of data processed in violation of the law;

The updating, rectification, or integration of data. The Customer may exercise the rights referred to in Article 7 by writing to: support@marwear.it.

Article 9: Applicable Law and Jurisdiction

This contract is governed by Italian Law.

For the resolution of civil and criminal disputes arising from the conclusion of this Contract, if the Customer is a consumer, the territorial jurisdiction is that of the court of reference of their place of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Milan.